Shipping policy

Shipping

All orders placed on our website are sent from our warehouse in Australia.

We offer free standard shipping for all Australian orders over $200

Shipping within Australia

For orders over $250 – Free standard shipping

For orders under $250- $6.95 for Standard shipping

Express Shipping for all orders will be $15

Where possible, our orders will be sent via carbon neutral shipping with either Sendle or Australia Post.

You can expect standard shipping orders to arrive within 3-7 business days after dispatch and Express shipping orders to arrive within 1-3 business days after dispatch.

Please note, we are unable to ship to hotels, so please use a private address for your orders. If the delivery is to a business address, please specify the business name and contact person.

If you are not home at the time of delivery and there is no secure place for the driver to leave your order, it will be taken to the nearest post office.

International Shipping

All international orders will be shipped by an international courier service. Both Standard and Express International shipping will be fully tracked and will required a signature. We cannot deliver to PO Boxes, Parcel lockers or hotels, so please provide a private address.

Orders over $500 - free standard shipping

Standard international shipping - $29.95

Delivery is estimated between 10-25 business days – note shipping may take longer to some countries

Express International shipping $49.95

Delivery is estimated between 7-10 business days. Please note shipping may take longer to some countries and we are not responsible for any delays or additional delivery time.

Please keep in mind that it is the responsibility of the customer to assume all customs, import duties and taxes.

Please note: Due to COVID-19 there can be extensive delays with international shipping. Please refer to the relevant carrier website for the most up to date information on shipping to your country.

Order processing times:

All orders placed before 1pm AEST will be processed the next business day.

Once your order is placed, you will receive a confirmation email sent to your nominated email straight away. If you do not receive this, please email us at hello@chamani.com.au so we can track down your order.

Once your order is dispatched you will receive shipping confirmation and tracking details via email.

All deliveries are sent during normal hours Monday to Friday. Any orders placed on public holidays or weekends will be processed the following business day.  

Please note: During busy periods, there may be some delays. Please account for this. We will always endeavour to fulfill your order as soon as possible. We will inform you if there are any expected delays.

Sadly we cannot take responsibility if your return is lost in transit for any import duties and taxes that may be incurred.

If you have any further shipping enquiries, please do not hesitate to get in contact with us at hello@chamani.com.au

Order Packaging:

All of our orders are wrapped in tissue paper and placed into our reusable, one-of-a-kind tote bags upcycled from vintage saris. These will then be placed into a compostable mailer.

With sustainability in mind, we have specifically chosen not to use boxes as these are often not reused. However if you would like a box, please email us so we can organise this for you. If have any issues or suggestions about our order packaging, we welcome any feedback via email at hello@chamani.com.au

Can I make changes to my order?

Unfortunately once the order is placed on our website, you are unable to make any changes or cancel your order. Prior to placing your order please take the time to ensure all details of your order are correct before submitting to avoid any stress or disappointment. In particular, please double check the items, your email address and shipping address.

Customs, Import Duties & Taxes

Please note that it is the responsibility of the customer to assume all customs, import duties and taxes.

We are legally required to declare the full value of all shipments and include order documentation such as an invoice for customs purposes.

If you have any questions about shipping please contact us at hello@chamani.com.au and we will be happy to answer them.