Refund policy

Returns

As these are forever, investment pieces we truly want you to be 100% satisfied with your purchase. If you change your mind, we will happily offer a full refund or store credit as long as the following conditions are met:

• All items must be returned in it’s original condition with all tags attached.
• The garment must be unworn, un-washed and unaltered
• Items must be free of any marks and stains including makeup, sweat or perfume so please keep this in mind when trying them on.
• Returns must be submitted in writing via email to hello@chamani.com.au.
• The items must be shipped back to us within 7 days of delivery to you and received at our warehouse within 14 days of delivery.
• We recommend your parcel is dated and time-stamped upon mailing back to us and taking a photo of your parcel for your reference.
• Any returns outside of these time frames will not be accepted.

We suggest that you try on all of your items as soon as they are received so that your items can be returned within our returns time frame if needed.

Unfortunately we cannot take responsibility if your return is lost in transit back to us or for any import duties and taxes that may be incurred. We highly recommend using a reliable courier service with tracking and insurance to ensure a safe and timely return.

Please note as our collections are very limited, all orders will be photographed in detail and kept on file for future reference prior to us shipping.

All gifts with purchase items and tote bags must be returned with your return. If these are not returned, then the value of the gift or tote bag will be deducted from your refund or credit note amount.

We do not refund any SALE items unless they are faulty. In which case, please contact us at hello@chamani.com.au

How do I return an item?

If the above conditions are met, please email hello@chamani.com.au so we can assist you with the returns process.

You can choose to return your item for a store credit and receive free shipping in return or organise your own shipping back to us for a full refund. Once again, we highly recommend using a reliable courier service with tracking and insurance to ensure a safe and timely return

How long will it take to process my return?

Once the items are received, they will be assessed by the returns team. If all criteria as stated above have been met, you will receive either a credit note or refund as requested by you. This will be for the full amount of the item onto your original payment method excluding the shipping charges. As stated above, if any gift with purchase items or tote bags are not returned with your purchase  then the value of the gift or tote bag will be deducted from your refund or credit note amount.

Refunds will be processed as soon as possible once received but we ask that you allow a maximum 5 business days to be processed. We will email you once the return has be finalised. Please note, depending on your bank, it can take up to a further 3-5 business days for returns to show up in your account.

If there are any issues at all, please do not hesitate to contact us via email.

Do I have to pay for return shipping?

We hope one day soon we will be able to offer free returns on ALL orders. However for now, if you choose to return your item for a store credit, you will receive free shipping in return. Otherwise you will need to organise your own shipping back to us. We highly recommend using a reliable courier service with tracking and insurance to ensure a safe and timely return.

Gift Cards & Credit Notes:

Gift cards and credit notes cannot be returned or refunded. Please note that they are valid for 2 years from the date of issue. In the case of a return of a purchase from a gift card or credit note, a new one will be reissued.

Please also note that if we identify any misuse of our returns policy, such as wearing the item for promotional photos and then returning it, or an unusual amount of refund requests, we have the right to refuse or restrict further sales in the future.

How will I be refunded?

You will be refunded by your original form of payment excluding the shipping charges (if applicable)

What if I receive an incorrect item or my order is incorrect?

If your order is incorrect or you received an item you did not order, please email us at hello@chamani.com.au so we can resolve this issue for you straight away.

Return delivery costs for incorrectly supplied items will be renumerated by us.

What if my item is faulty?

As our items are very limited in number, we take great care in ensuring our quality control of all garments is very thorough. All orders are photographed in detail and kept on file prior to dispatch for future reference if needed.  In the rare instance where there is a fault in your item when you receive it, we will happily refund you or replace the item if the stock is available. 

If this is the case please email us at hello@chamani.com.au and we will be in contact swiftly to rectify the issue.

Can I exchange an item?

As our collections are very limited in number, we do not offer exchanges for our products. If you require a different size or would like a different colour or style please purchase the new product as available on our website and follow our returns process for a refund of the unwanted item.

 To make a return, please email hello@chamani.com.au

What currency is my order processed in?

All orders are processed in Australian dollars (AUD). We are not responsible for the exchange rates and fees incurred to you by your payment method or bank.

Pre-orders or Made to order can I return them if needed?

YES absolutely. Even though these are made to order (in a way) we still want you to love your item completely. So you just follow the returns process above if you need to. 

If you have any questions about our returns policy or any of the above information, please contact us at hello@chamani.com.au and we will be happy to answer them.