Frequently Asked Questions
Please find below, answers or links to the relevant sections of our website to help with some of our most frequently asked questions. If you can’t find the answer to your question on our website please feel free to email us at firstname.lastname@example.org or DM us on Instagram
Our fabrics are slow-made over many weeks to months. Hand-woven and hand-dyed by our wonderful and talented artisans India via a handloom. They can’t be mass produced or reproduced easily which means that we only have a finite and limited amount of fabric available. Once it’s finished, that it! For each item we have enough fabric for LESS than a handful in each size and colour. This makes it incredibly special for you as the wearer to have a unique, heirloom, forever piece but also means you could miss out if you are after a popular item.
We want to ensure that we produce the items that YOU want so that our beautiful fabrics don’t go to waste and our garments are guaranteed a loving home with you.
When can I expect my item?
Please allow 6-8 weeks from once our pre-order period ends. Our pre-order period closes Sunday June 6th at 9pm.
Your orders will then be sent to our manufacturer The Social Studio, to be made. We aim to have all stock sent out to you within the 6-8 week period. Please note that this timeline is a guide only and there may be unexpected delays. We will do our very best to ensure we minimise the risk of delays and will always keep you updated if anything is to change.
Is Pre-Order Pricing Different?
Our pre-order price is at a discounted price as a thankyou for supporting slow made, eco-conscious fashion by waiting for your piece to be made. Pre-orders also mean a happy home for our items which is all we ever want. We don’t want to overproduce and have stock sitting around.
Now, If you haven’t figured it out already, we like to do things differently around here. SO our prices will go up rather than come down after this pre-order period. We have a minimum order quantity (albeit it is quite small) that we will need to fulfil so based on our pre-orders we will order more items (if needed) to fulfil that quantity. Once our items are ready to wear, the prices will go up significantly.
So more incentive for you to buy as a pre-order to get a great price and ensure you get the pieces you want in the sizes/colours you like!
What if what I want is sold out?
DM us on Insta or email us straight away – as we know much fabric we have, we may be able to move some stock numbers around to make sure you get the item you want.
Can I return my item?
YES – even though these are made to order (in a way) we still want you to love your item completely. So you just follow the returns process on our website if you need to. Please read the policy carefully before buying.
If you have any further questions feel free to DM us on Insta or to send us an email. with any questions you have.
Can I make changes to my order?
Unfortunately once the order is placed on our website, you are unable to make any changes or cancel your order. Prior to placing your order please take the time to ensure all details of your order are correct before submitting to avoid any stress or disappointment. In particular, please double check the items, your email address and shipping address.
Pre-orders & Made-to-order - how do they work?
With the planet in mind and to reduce textile waste, we do pre-orders for our valued customers. The pre-order price will be at a markedly lower price than the usual retail price. This is because as this is a guaranteed purchase, we know these garments will go to a happy home and become a forever piece in your wardrobe.
Our suppliers require us to meet a minimum order quantity –this means, if our pre-order is not sold out, we will need to add certain styles and pieces to meet this. As this is not a guaranteed sale there is a risk it may not find a happy home and thus the prices are more when bought after the pre-order period. We highly recommend you purchasing during the pre-order period in order to take advantage of the discounted prices but to also ensure you do not miss out on the item you would like as if our pre-orders run out, as we have limited fabric, we will not be able to make more.
Our pre-order sale time frame is usually two to three weeks. Please allow for 6-9 weeks for your order to be fulfilled and delivered to you, especially if the order was placed at the beginning of the pre-order period. If there are any delays beyond this, we will keep you informed. Please refer to the specific product page regarding expected shipping as it may vary between styles.
We require full payment for all pre-orders placed. Your order will be fulfilled as soon as the stock arrives at our studio and we will update you via email when the pre-order has been received and also when your order has been dispatched.
If you have any questions about our pre-order process, please contact us at email@example.com and we will be happy to answer them.
How is my order packaged?
All of our orders are wrapped in tissue paper and placed into our reusable, one-of-a-kind tote bags up cycled from vintage saris. These will then be placed into a compostable mailer.
With sustainability in mind, we have specifically chosen not to use boxes as these are often not reused. However if you would like a box, please contact us so we can organise this for you.
If you have any issues or suggestions about our order packaging, we welcome any feedback via email at firstname.lastname@example.org
How much does shipping cost?
For all domestic orders over $200 – Free standard shipping
For all domestic orders under $200 - $10 for Standard shipping
Express Shipping for all orders will be $15 for all domestic orders
Please see our shipping section HERE for more info + international shipping
How long does it take to process my order?
All orders placed before 1pm AEST will be processed the next business day.
Once your order is placed, you will receive a confirmation email sent to your nominated email straight away. If you do not receive this, please email so we can track down your order.
Once your order is dispatched you will receive shipping confirmation and tracking details via email.
All deliveries are sent during normal hours Monday to Friday. Any orders placed on public holidays or weekends will be processed the following business day.
Please note: During busy periods, there may be some delays. Please account for this. We will always endeavour to fulfill your order as soon as possible. We will inform you if there are any expected delays.
Sadly we cannot take responsibility if your return is lost in transit for any import duties and taxes that may be incurred.
I have another shipping question
Please see our detailed shipping section HERE. If you still can’t find the answer to your question, please contact us via email.
Returns & Exchange
Do you offer returns or exchanges?
Yes we do offer returns – you can find our returns policy HERE. If you still can’t find the answer to your question, please contact us via email.
As our collections are very limited in number, we do not offer exchanges for our products. If you require a different size or would like a different colour or style please purchase the new product as available on our website and follow our returns process for a refund of the unwanted item.
What if my order is incorrect or faulty?
Please email us so we can rectify the issue straight away for you. You can find more information on this on our returns page HERE
How can I care for my garment?
Please see our garment care section on our website HERE
Who makes my clothes?
We think this is such an important question, probably one of the most important when it comes to your clothes. So have TWO sections dedicated to this on our website
You can also learn about the person your garment is named after on the product page.
I am keen to know about your sustainability practices please?
We are so happy you asked! You can read about our sustainability practices HERE
Payments & Gift Cards
What currency is my order processed in?
All orders are processed in Australian dollars (AUD). We are not responsible for the exchange rates and fees incurred to you by your payment method or bank.
Customs, Import Duties & Taxes – Who pays for these?
Please note that it is the responsibility of the customer to assume all customs, import duties and taxes.
We are legally required to declare the full value of all shipments and include order documentation such as an invoice for customs purposes.
What if my gift card, credit note or discount code isn’t working at checkout?
These can be case sensitive so please check if your caps lock is on. If you are still having issues, please contact us via email@example.com or DM us on Instagram.